Overview: What are we talking about?
The following instructions may help if you are having problems receiving emails.
This article includes:
Your Inbox May Be Full
If you think your inbox is overfilled, go to Web Mail (http://mail.cybergolf.com) to check your emails online. You may notice that there is a large amount of emails in your inbox.
If there is a large amount of old emails, you will need to delete them to create more storage space in your inbox. Also, you may want to look for emails that have large attachments that use up a lot of storage, and delete those as well.
Suspicious or Harmful Emails
You may have an email in your inbox that is infected with a virus or an attachment that looks like a virus. If Outlook thinks an email is infected with harmful material, it may "freak out" and not allow you to download an email. Outlook may freak out by trying to also download the same emails over and over again.
If you feel that there may be a harmful email in your inbox:
- Go to Web Mail (http://mail.cybergolf.com) to check your emails online.
- Look for the last email that you were able to download into Outlook, and then take a look at the email that follows it. That next email is the one with a harmful attachment; these emails usually have an UNKNOWN sender or 0 Byte size.
- You will need to delete this email from your Web Mail inbox. Deleting these emails may take a couple attempts.
- Once the infected email is deleted, log out and restart Outlook. The new emails should now download into Outlook.
If you are still having an issue, please email firstname.lastname@example.org.